Return Policy
Return Policy
Go ahead and shop with complete peace of mind
We offer a convenient return facility to our members. The return policy offered is limited to certain categories of products, details of which are mentioned in the table below explaining the process at the time of return of a product in each category.
- Once your returned item is received our Quality Assurance department will review the returned item.
- Any item that shows the sign of wear or has been altered, resized (by a Jeweller other than the company), or damaged cannot be accepted for return.
- All items must accompany the original invoice and product certificate. No return would be accepted in the absence of the original invoice and original certificate.
- Customized (including personalized/engraved products) jewelry is not eligible for a return-back, Only Lifetime Exchange Policy applies.
- In case any discount coupon or discount codes were used during the original purchase, the amount payable/adjusted by the website would be reduced by the amount equivalent to the discount coupon or code used.
- The weight of the product on physical weighing must tally that which is mentioned on the original invoice.
- The member must intimate customer care in case he/she would like to avail of the return facility before shipping the product he/she wishes to return.
- Returns are only applicable on orders shipped within India.
- Karuri Jewellers reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
DETAILED TERMS AND CONDITIONS
Refunds
Any refunds due by Karurijewellers.com to the Member for non-availability of diamonds or for selection of alternate diamonds shall be made in the following manner:
·Credit card: The credit card account of the Member will be re-credited with the refund amount by Karurijewellers.com The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card; or
·Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by Karurijewellers.com within seven (7) business days after the receipt of the request for refund by the Member; or
·Cash or demand draft: If the Member has made an over the counter purchase by paying cash or demand draft, Karurijewellers.com shall pay the refund amount to the Member through cash or demand draft within seven (7) business days after the receipt of the payment by Karurijewellers.com